We offer a 30-day money-back guarantee for any issues encountered with your purchase. To request a refund, please contact us within 30 days and include a detailed description of the problem. Refunds are granted at our discretion to prevent misuse, and may be denied for reasons such as a change of mind, excessive downloads, or improper use of the Service.

Click on the "Your Downloads" page up top to go to your purchases. From there you can access your content. This is a digital storefront and so no shipping or physical products will be provided.

Yes, you will have to create an account on VFX Oasis in order to access any downloadable content. You are more than free to browse our library without an account, but both paid and free products will require you to sign-up with a valid email address.

Yes you can use our products in any commercial work. You may not resell, redistribute, or include our assets in competing asset libraries. Each purchase is for a single-user and so sharing products between users. Visit our licensing information page for more information!

Currently we offer HDRIs, footage, and 2D assets for VFX. We plan to introduce more types of products as we continue to grow.

We offer 2 main ways to troubleshoot or solve problems. For an issue regarding downloading files or product issues, you may visit the contact page to reach out to us directly. If you need help using the files or want help in learning something new, visit our communities in the community page on our site.